Boost efficiency, accuracy &
compliance with AI
Ensure flawless interactions with 100% AI-driven conversation intelligence.
Why Automated Call Center Quality Management?
AI-powered analytics provide deep insights, enhancing agent performance, compliance, and customer satisfaction.
Enhance Call Quality
Accelerate call monitoring processes and handle higher call volumes. Automating evaluations reduces auditing expenses and ensures compliance.
Comprehensive Evaluation
Get complete visibility into interactions across calls, chats, and emails. Eliminate manual grading with AI-driven scoring.
Customized Assessments
Use custom scorecards and rule-based sampling to eliminate compliance blind spots and assess all call samples uniformly.
Data-Driven Coaching
Provide real-time feedback to agents to refine their skills. Personalized training modules bridge skill gaps effectively.
Unlock Excellence With AI
Enhance quality assurance with real-time insights & automation.
Precise Analytics
Get granular data on every interaction.
Real-Time Monitoring
Instant insights to improve compliance.
Agent Productivity
Focus on coaching rather than manual listening.
100% Coverage with AI Scoring
Don't rely on random sampling. KierraAI instantly scores every single call against your custom QA rubric, detecting compliance risks and performance gaps automatically.
- Score 100% of calls
- Instant agent feedback loops
- Objective compliance validation
