Usecase

Retention &
Renewal

Proactively identify churn risks and save more customers.

Reduce Churn

Turn at-risk conversations into opportunities for renewal and loyalty.

Churn Signals

Detect early warning signs of cancellation or dissatisfaction in conversations.

Rescue Playbooks

Trigger automated workflows or escalate to senior agents to save the account.

Win-Back Campaigns

Analyze lost customers to inform targeted reactivation strategies.

Prevent Churn

Detect customers at risk of leaving before they hang up. KierraAI identifies "cancel" intent keywords and prompts agents with the most effective save offers.

  • Churn risk prediction
  • Dynamic save offers
  • Competitor pricing battlecards
Churn Risk Heatmap visualization

Customer Loyalty

15% Reduction in Churn
20% Increase in LTV
Real-time Save Prompts