Solution
Real-Time
Supervisor Assist
Monitor live calls and intervene with AI-backed recommendations.
Live Monitoring
Give supervisors superpowers with a birds-eye view of all active conversations.
Sentiment Alerts
Alert supervisors immediately when customer sentiment turns negative.
Whisper Coaching
Send messages to agents during live calls without the customer hearing.
Call Barge-In
Seamlessly join calls to save critical situations when necessary.
Superpowers for Supervisors
Monitor your entire floor at once. KierraAI highlights calls that are "at-risk" based on sentiment or compliance breaches, allowing supervisors to intervene live via "Barge" or "Whisper".
- Live sentiment heatmaps
- One-click intervention
- "Whisper" mode guidance
Operational Control
10x
Call Monitoring Capacity
5x
Faster Resolution
50%
Reduced Escalations