Usecase
Agent
Coaching
Personalized feedback loops to ramp up agents faster and improve performance.
Data-Driven Training
Move beyond random sampling. Coach based on insights from 100% of interactions.
Personalized Insights
Identify individual skill gaps and strengths automatically.
Automated Feedback
Deliver instant feedback to agents after every interaction.
Performance Tracking
Monitor progress over time with advanced analytics dashboards.
Slash Ramp Time
Onboard new reps in half the time. KierraAI's library of "best" calls and instant feedback loops help new hires learn from top performers from Day 1.
- Best-practice call library
- Automated scorecard grading
- Self-coaching tools
Coaching Effectiveness
40%
Faster Ramp Time
5h+
Saved per Manager/Week
Daily
Micro-coaching