Frequently Asked
Questions
Find answers to common questions about KierraAI's platform and services.
How does KierraAI work?
KierraAI captures all customer interactions across calls, chats, and emails. It analyzes what is being said in these interactions and generates meaningful insights to win more deals and better support the customers.
What problems does KierraAI solve?
KierraAI’s AI-powered Conversational Intelligence platform solves many problems like the slow onboarding process of new support and sales staff, Poor sales and support conversations happening across the team, Inefficient call coaching, Inconsistency of workload across the board, Guesswork happening in the team on training needs, support and sales strategies and/or Lack of information to make reality-based decisions.
What kind of organizations are perfect customers for KierraAI?
Professional organizations into sales and support through calls who need to capture the conversation data and get visibility of performance.
What has to be done to start using KierraAI?
KierraAI has to be integrated with your dialer or telephony system to capture the conversation data. Beside this integration, KierraAI is a SAAS application deployed on the cloud. Though, KierraAI also supports on-premise deployment.
Won’t my agents worry about KierraAI implementation?
We’ve noticed that individual agents are the most enthusiastic users of KierraAI, as it provides an equal ground to them to get better than their last call. The platform unleashes the endless possibilities to learn from each other and improve the game.
How accurate are the results?
KierraAI has a highly optimized and efficient speech-to-text model, which allows it to achieve an accuracy of 85% – 90%. KierraAI machine learning models identify the contextual topics talked about in conversation, independent of specific keywords.
Do my agents need to inform customers about KierraAI analysis?
As a practice, we recommend that customers have to be informed about call recordings but not necessarily about KierraAI analyzing these recordings.
How secure are my recordings with KierraAI?
KierraAI offers the highest level of security to all its customers. Recordings and processed data are stored in Amazon data centers and are encrypted at rest and in transit.
How complex is the KierraAI setup?
KierraAI has to do one simple integration to receive the conversation data, create an account with access controls, and you are good to go.