Usecase
Support &
CSAT
Delight customers with faster resolutions and consistently high-quality service.
Elevate Your Support
Reduce handle times and improve satisfaction scores with AI assistance.
Sentiment Analysis
Detect frustrated customers instantly and intervene before escalation.
Auto-Summarization
Automate after-call work with precise summaries and action items.
CSAT Drivers
Analyze 100% of calls to understand what truly drives customer satisfaction.
Drive CSAT & NPS
Support isn't just about closing tickets; it's about delighting customers. KierraAI monitors sentiment and silence blocks in real-time to help agents turn frustrated callers into happy ones.
- Real-time sentiment alerts
- Silence/Hold time monitoring
- Empathy coaching
Support Excellence
15%
Increase in CSAT
20%
Reduction in AHT
90%
FCR Improvement