Privacy Policy

1. Introduction

Welcome to KierraAI. We respect your privacy and are committed to protecting your personal data. This privacy policy informs you about how we collect, use, and protect your information when you use our services.

2. What Information do we collect & why?

We collect and use the following information to provide, secure, and improve our Services:

Account Information

• We collect and associate with your account information like your name, title, company, email address, location, phone number, payment information, account and website activity, IP addresses, cookie identifiers, and other information you provide.
• Some of our Services allow you to access your accounts and related information with other service providers. We may use, process, and transmit this information to contact you, tell you about new products and features, respond to customer care inquiries, and fulfill your transactions.

Services Information

• Our data analytics services enable customers to record, analyze, and share the contents of telephone calls, video calls, online demonstrations, webinars, and associated documentation.
• These recordings may contain personal information, such as names, titles, and contact information.
• We may reproduce, analyze, summarize, and disclose these files and results with relevant personnel.
• If you provide us with personally identifiable information about another person, you represent that you have their consent and are in compliance with all applicable laws.

Usage Information

• We collect information related to how you use the Services, including actions you take in your accounts. This helps us personalize, monitor, and improve our offerings.
• We collect information about the devices you use, such as IP addresses, browser types, and identifiers.
• Cookies and other technologies help us remember your username, understand interactions, and improve services. You can disable cookies in your browser settings, though it may limit some functionality.

3. With Whom We Share Your Information?

We do not sell your information to advertisers or third parties. We share information only as described below:

• Trusted Third Parties: We use partners for data centers, support tools, and IT services to help provide and improve our Services.
• Other Users: Some information like your name and team name may be visible to other users on the same domain or within your organization.
• Other Applications: You or your administrator can direct us to share information with third-party platforms, such as CRMs.
• Legal Requests: We may disclose information if required by law, to protect safety, prevent fraud, or enforce our rights.
• Anonymized Data: We may use and share anonymized or aggregated data to improve our services and help partners understand usage trends.

4. How We Store & Protect Your Information?

We implement a variety of security measures, including Transport Layer Security (TLS), to maintain the safety of your personal information. Data is stored on secure servers with restricted access.

• Storage: Personal data is stored on infrastructure provided by AWS within India, maintaining industry-leading security standards.
• Retention: We retain information as long as needed to provide Services or comply with law. You can request deletion of your information at ai@kierraai.com.
• Changes: We may revise this policy from time to time. Significant changes will be notified via email or a prominent notice on our site.

5. GDPR Compliance

KierraAI is committed to GDPR requirements. Our policy includes clauses outlining data subject rights, purpose of collection, legal basis, and transparency.

• Lawful Basis: We process data based on consent, contract, legitimate interests, and legal obligations.
• Data Subject Rights: You have the right to access, rectification, erasure, and objection to processing of your personal data.

6. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at privacy@kierraai.com.